Help

Everything about registering, paying, changing your plans and what comes after a course.

Registering

Registering for a courseThe form, the prices, the fee and what happens when you press the button.CE creditsWho grants them, who can claim them, and adding or removing them after registering.ScholarshipsApplying, uploading your student ID, and what happens after.

Paying

Paying, payment plans and receiptsCard, PayPal, check, payment plans, course credit and your receipts.Paying by check or money orderWhere to send it, and how your place is kept while it is in the post.

Changes and cancellations

Cancellations, refunds and course creditWhat comes back if you withdraw, how to ask, and how course credit works.

During and after a course

Live sessions and attendanceJoining on Zoom with your personal link, how attendance is counted, and telling us when a mark is wrong.Recordings of sessionsWhen recordings arrive, where to find them, and what to do if one does not play.Notes: questions during a courseShort sets of questions your instructor sends during a course, and changing your answers.Giving feedback on a courseThe feedback form: where to find it, changing your answers, and adding to them later.Finishing a course: missed sessions, certificates and CEWhat happens after a live course: making up a session you missed, your certificate of completion and the email for your CE certificate.Certificates of completionWhen you get one, where to find it, and how anyone can check it.

Your account

Your accountSigning in, your courses, payments, and changing your details.

Our policies

Accessibility StatementHow we make our courses and this site usable by everyone, what we know still falls short, and how to ask for an accommodation.Privacy PolicyWhat personal information we collect when you visit, register and take a course, why, who we share it with, and the choices you have.Terms of UseThe terms that apply when you use this site and register for our courses: accounts, payments, recordings, CE credits, conduct and your rights.Non-discrimination PolicyOur commitment to equal treatment for everyone who takes part in our courses, how we protect open debate, and how to report a concern.

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